Amazon Linked / Related Account Suspension — Help & Guidance
If Amazon says your account is related/linked to another seller account, reinstatement often depends on proving account ownership and explaining any possible connections (authorized or unauthorized). This page outlines what to check and what evidence to prepare.
Common linkage triggers
- Shared Wi-Fi or shared internet location (home/office/warehouse)
- VPN usage or shared device/browser profiles
- Someone else logged in (VA/agency/family/employee)
- Shared business details (address, phone, tax info, bank)
- Account compromise (unauthorized access)
Always use the exact wording from the suspension notice.
What you should prepare
- Account ownership explanation (who created, who accessed)
- Device + network clarification (where you log in, VPN status)
- Business documents used during registration
- Security actions taken (password reset, 2FA, device checks)
- Evidence list (ID, bank/utility, business docs, etc.)
Compliance note
No fake documents. Guidance is based on real evidence and policy-aligned explanations.
How we approach linked account cases
- Review the suspension notice + any prior appeal responses.
- Identify likely linkage points (network, device, people, entities).
- Prepare a clean narrative: ownership, access, and relationships.
- Attach supporting proof and remove weak/contradictory claims.
- Submit a compliant, consistent response through Account Health.
FAQ
Should I create a new seller account? No. Creating a new account can make reinstatement harder.
Do you guarantee reinstatement? No. Amazon decides outcomes. The goal is stronger, evidence-based clarity and compliance.